In the process of moving, I’ve also finally had the opportunity to switch to Verizon FIOS from Comcast. The speed increase is dramatic, and I’m currently seeing rates of 25 Mbps down and up to 20 Mbps up…an order of magnitude better than with Comcast.

Since my Comcast service terminated prior to my billing cycle being over, I ended up with a credit on my account. After receiving the first bill, I figured Comcast would either send me a check or credit the card they have on file. When I received a negative bill for the second time, I called them up to see what was going on. The rep told me that they were “waiting for me to return the modem” which is funny since I’ve owned my own modem for years, since Comcast was not charging me for a modem over the past 5 years, and since someone had already come to my place to collect all the equipment.

It’s been forwarded to their “research” department.

I’m feeling even happier about the switch.

Update: Comcast called me, apologized, and they say they are working on fixing the problem. I’ll update the post when I’ve confirmed they’re refunded the balance.

Update 2: Comcast made the rebate. Not bad.