My Etymotic HF2s are dead again
Thursday, July 23rd, 2009Etymotic Research makes some nice headphones. The HF2′s are my favorites for iPhone use – they are high quality earbuds with excellent sound isolation and a built-in microphone and button. They are the first set of earbuds I’ve had that reliably stay in my ear. However, reliability is not their strong suit.
I’m on my third set since buying this a little over a year ago, and once again they are exhibiting the same problem as they did previously. One earbud stops working. At first the problem is intermittent, then it becomes permanent. Fortunately, Etymotic has a 2 year warranty, and has once again agreed to replace them. After I pay to ship them back to the company.
It’s nice that they honor their warranty, but it would be better if they didn’t have the problem at all. They say they are working on a new cable design, but it’s not ready yet. They are offering to include some accessories for free.
I’m not really interested in free accessories – I just want these rather expensive headphones to keep working. A better solution would be to do what Apple once used to do: take my credit card info and ship me a new pair in a pre-paid return package. As long as I return the old headphones within 30 days, don’t charge me.

